Privacy Policy

1. Introduction

This Privacy Policy explains how Diva4D ("we," "us," "our," or the "Company") collects, uses, discloses, and protects personal information from users ("you," "your," or "User") of the Diva4D online gaming platform accessible at https://diva4d.cam (the "Platform" or "Service"). We are committed to protecting your privacy and handling your personal data with transparency, security, and in compliance with applicable data protection laws and regulations.

By registering for an account, accessing the Platform, or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately discontinue use of the Service and refrain from providing any personal information to Diva4D.

This Privacy Policy applies to all users of the Diva4D Platform, including residents of Indonesia and other jurisdictions where our services are available. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any changes will be posted on this page with an updated "Last Updated" date, and your continued use of the Service after such changes constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

Diva4D collects various types of personal information to provide, maintain, and improve our services, ensure compliance with legal obligations, and protect the security and integrity of the Platform. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for a Diva4D account or use our services, you voluntarily provide us with personal information, including but not limited to:

• Account Registration Information: Full name, date of birth, gender, email address, phone number, residential address, and username.
• Identity Verification (KYC) Information: Government-issued identification documents (Indonesian KTP, passport, driver's license), proof of address (utility bills, bank statements), and facial photographs for identity verification purposes.
• Financial Information: Bank account details, e-wallet account information, payment card details, transaction history, deposit and withdrawal records, and financial verification documents.
• Communication Information: Messages sent through our customer support channels, including live chat transcripts, emails, WhatsApp messages, and Telegram communications.
• Profile Preferences: Language preferences, communication preferences, deposit limits, self-exclusion settings, and other account customization options.

2.2 Information Collected Automatically

When you access or use the Diva4D Platform, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version, unique device identifiers, mobile network information, and hardware model.
• Usage Information: Pages visited, features used, games played, bets placed, time spent on the Platform, navigation patterns, and interaction with Platform elements.
• Connection Information: IP address, geolocation data (country, region, city), internet service provider, time zone, and timestamp of access.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies to enhance user experience, analyze Platform performance, and deliver targeted content.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification, payment confirmation, and fraud detection information from banks, e-wallet providers, and payment gateways.
• Identity Verification Services: Verification results, risk assessment scores, and compliance checks from third-party KYC and anti-money laundering (AML) service providers.
• Affiliates and Marketing Partners: Referral information, marketing campaign data, and user acquisition sources.
• Public Databases: Information from publicly available sources used for identity verification, fraud prevention, and regulatory compliance purposes.

Data Category	Purpose	Legal Basis
Registration Data	Account creation, user authentication	Contract performance
KYC Documents	Identity verification, age verification, regulatory compliance	Legal obligation
Financial Data	Processing deposits/withdrawals, transaction records	Contract performance
Usage Data	Service improvement, personalization, fraud detection	Legitimate interest
Communication Data	Customer support, dispute resolution	Contract performance

3. How We Use Your Information

Diva4D uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your Diva4D account
• Authenticating your identity and verifying your eligibility to use the Service
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting markets, and other Platform features
• Maintaining transaction records and account balance information
• Administering bonuses, promotions, and loyalty programs

3.2 Legal and Regulatory Compliance

• Verifying your age to ensure compliance with minimum age requirements (21+)
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks
• Detecting and preventing fraud, money laundering, and other illegal activities
• Complying with licensing requirements and gaming regulations
• Responding to legal process, court orders, and requests from government authorities
• Maintaining records required by law and regulatory bodies

3.3 Security and Fraud Prevention

• Monitoring account activity for suspicious or fraudulent behavior
• Detecting and preventing unauthorized access, hacking, and account takeovers
• Identifying patterns of abuse, collusion, or unfair play
• Protecting the integrity of games and betting markets
• Enforcing our Terms and Conditions and other policies

3.4 Communication and Customer Support

• Responding to your inquiries, complaints, and support requests
• Sending account-related notifications, transaction confirmations, and security alerts
• Providing updates about Platform features, game launches, and service changes
• Delivering promotional communications about bonuses, tournaments, and special offers (with your consent)
• Conducting customer satisfaction surveys and gathering feedback

3.5 Platform Improvement and Analytics

• Analyzing user behavior to improve Platform functionality and user experience
• Testing new features, games, and betting markets
• Conducting research to understand user preferences and gaming patterns
• Optimizing Platform performance, speed, and reliability
• Personalizing content, game recommendations, and promotional offers

3.6 Responsible Gaming

• Monitoring for signs of problem gambling or excessive play
• Implementing and enforcing deposit limits, loss limits, and session time limits
• Processing self-exclusion requests and maintaining self-exclusion lists
• Providing access to responsible gaming tools and resources
• Contacting users who may be exhibiting concerning gambling behavior

4. How We Share Your Information

Diva4D does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of third parties under specific circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, cloud hosting, data analytics, customer support, email delivery, and fraud detection. These service providers have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your information and use it solely for the purposes we specify.

4.2 Payment Processors and Financial Institutions

To process deposits and withdrawals, we share relevant financial information with banks, e-wallet providers, payment gateways, and card processing networks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja). These entities process your information in accordance with their own privacy policies and applicable financial regulations.

4.3 Regulatory Authorities and Law Enforcement

We may disclose your personal information to government authorities, regulatory bodies, law enforcement agencies, or courts when required by law, legal process, or court order, or when we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights, protect the safety of users or the public, prevent fraud, or respond to government requests.

4.4 Business Transfers

In the event of a merger, acquisition, corporate reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and any choices you may have regarding your information.

4.5 Affiliates and Partners

We may share aggregated, anonymized, or de-identified information with business partners, affiliates, and marketing partners for analytics, research, and marketing purposes. This information does not identify you personally.

5. Data Security

Diva4D implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is protected by SSL 256-bit encryption, the same military-grade encryption used by major financial institutions.
• Secure Storage: Personal information is stored on secure servers with restricted access, firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions, and all access is logged and monitored.
• Data Minimization: We collect only the information necessary to provide our services and delete or anonymize data when it is no longer needed.
• Regular Security Assessments: We conduct regular security audits, penetration testing, and vulnerability assessments to identify and address potential security risks.
• Employee Training: Our employees receive regular training on data protection, privacy, and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected users and relevant authorities in the event of a data breach that poses a risk to your rights and freedoms.

6. Data Retention

Diva4D retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect our legal rights. Specific retention periods include:

• Account Information: Retained for the duration of your account and for five (5) years after account closure to comply with financial record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years as required by anti-money laundering regulations and tax laws.
• KYC Documents: Retained for five (5) years after the end of the business relationship as required by Know Your Customer regulations.
• Communication Records: Retained for three (3) years for customer support purposes and dispute resolution.
• Marketing Consent: Retained until you withdraw consent or request deletion, or for two (2) years of inactivity.

After the applicable retention period expires, we securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to request correction of inaccurate or incomplete personal information.
• Right of Erasure: You have the right to request deletion of your personal information, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You have the right to request restriction of processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to Object: You have the right to object to processing of your personal information for direct marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Team at [email protected]. We will respond to your request within thirty (30) days and may require verification of your identity before processing your request. Please note that certain rights may be subject to legal limitations, and we may refuse requests that are manifestly unfounded, excessive, or that compromise the privacy of others.

8. Cookies and Tracking Technologies

Diva4D uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that allow us to recognize your browser and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the Platform to function properly, including authentication, security, and session management.
• Functional Cookies: Remember your preferences, language settings, and customization choices to enhance your experience.
• Analytics Cookies: Collect information about how you use the Platform, which pages you visit, and which features you interact with, helping us improve our services.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure the effectiveness of marketing campaigns (with your consent).

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling certain cookies may affect your ability to use some features of the Platform.

9. Third-Party Links and Services

The Diva4D Platform may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites or services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

The Diva4D Platform is not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have collected personal information from a person under 21, we will take immediate steps to delete such information and terminate the associated account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to, stored, and processed in countries outside of Indonesia where our service providers, payment processors, or data centers are located. These countries may have data protection laws that differ from those in Indonesia. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy, including contractual protections, adequacy decisions, and standard contractual clauses approved by relevant authorities.

12. Changes to This Privacy Policy

Diva4D reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of the Service after any changes constitutes acceptance of the revised Privacy Policy.

For significant changes that materially affect your rights or the way we handle your personal information, we will notify you via email or through a prominent notice on the Platform before the changes take effect.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Data Protection Team:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry"
• Live Chat: Available 24/7 through the Platform
• WhatsApp: Available 24/7 (contact details provided upon account registration)
• Telegram: Available 24/7 (contact details provided upon account registration)

We are committed to addressing your privacy concerns promptly and transparently. Our customer support team operates in both English and Indonesian and will respond to privacy-related inquiries within forty-eight (48) hours.